How TAC responds in a crisis

What TAC is

TAC is an AI guide for communication, relationships and personal growth. It is not a person, a therapist, a crisis service or emergency help. It's for adults 18 and over. AI chat products like TAC may not be suitable for minors.

What TAC does if you mention suicide, self-harm or being in danger

• It stops the usual coaching and answers you with care, in plain words.
• It shares the crisis resources above and encourages you to reach someone right away, including a person you trust.
• If someone may be hurting or threatening you, it puts your safety first and points you to help for that.
• It won't give information that could be used to hurt yourself or anyone else.
• It won't lecture, argue or pretend to be a counselor.
• It stays in the conversation with you if you want to keep talking, and keeps the resources in view.

What TAC can't do

• No one at TAC reads conversations as they happen, so TAC can't send someone to you.
• TAC can't call emergency services or contact anyone for you. It never sends messages on your behalf.
• TAC can be wrong. If you need help, use the resources above even if TAC hasn't suggested them.

How we keep this working

Every version of TAC is tested against crisis, self-harm and abuse situations before it's released to anyone, and a version that fails those tests isn't released. We review this page and these tests regularly, and when the law or the crisis services change.